The following feedback -- taken verbatim from participants' evaluation forms -- is typical. References are available upon request.

"Material well-organized. 5-step approach easy to learn and follow. Great job. Can't think of any way to enhance."

"I appreciate the organization of materials, course flow and assignment expectations. I learned a lot. Great job!"

"Absolutely gained from this course a systematic and polished approach to ID. Frank's style and wry sense of humor made classes entertaining, informative and rewarding. Thank you!"

"I felt the trainer was excellent! And his style/mannerisms enhanced the program. Had a lot to offer! Having us design/develop a program and critique it was very helpful."

"Another excellent day. Lots of really helpful information and a great instructor."

"Throughout the project, Frank provided immediate response and support to all of our needs. His assessment of our needs was immediate and appropriate. All course materials, which included participants' pre-work, were developed and delivered in a timely fashion. In addition, his training materials were professionally packaged and will be utilized as resources to those who attended the classes."

"I don't know how this could have been more applicable."

"I personally benefited tremendously from your much lower key than mine presentation style and non-judging, positive approach. Hope I can see you in the future!!"